Independent Use Procedures: Because we are committed to providing excellent customer service, we have established certain procedures for "private use," or taking an elevator out of service for independent use. When you are expecting a large delivery, please schedule the delivery with your Property Manager. Please note, however, that we do not permit independent elevator usage during the following rush hours:

Monday through Friday
8:00 a.m. to 9:30 a.m.
11:30 a.m. to 1:30 p.m.
4:30 p.m. to 6:00 p.m.

IMPORTANT - Please do not allow your delivery people to wedge anything in the elevator doors or prop the doors - this will burn out the door motor and temporarily reduce the number of elevators servicing the building.

Elevator Malfunction: Each elevator is equipped with a telephone, which rings directly into Kastle’s Monitoring Center. In the event an elevator malfunctions while you are in the cab, pick up the phone IMMEDIATELY. Give them the building location and the cab number you are in (this information is displayed on a sign on the elevator panel). Kastle will contact the Property Management Team and we will dispatch an engineer and elevator technician immediately. Our engineer will stay in contact with you until the elevator technician arrives to assist you in evacuating the cab.

While being trapped in an elevator may be an inconvenience, you are in no danger as long as you remain in the cab. Never try to pry the elevator doors open to get out. It is extremely dangerous since the cab may not be properly aligned with the floor. Wait for a qualified elevator technician or fireman to assist you.

In an emergency fire situation, elevators should never be used. If you are traveling in an elevator when an alarm sounds, the elevators will automatically go to the first floor and open their doors. This will occur one cab at a time. Please be patient.